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At the Repeatable stage of the maturity model your organization is starting to realize the benefits of standardization. There is at least one dedicated internal legal operations resource with defined roles and responsibilities. Continue to develop Subject Matter Experts (SME) to coordinate eDiscovery activities and manage standardized processes. This will ensure both internal and external resources follow documented processes and enable better opportunity to find areas to optimize. Technology is still largely outsourced so there are opportunities to adopt new solutions to gain oversight on processes and improve coordination/collaboration with internal and external resources. As more processes are standardized and workflows become repeatable your organization will continue to gain efficiency, risk controls and cost savings.
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The Predictable stage is still more about perfecting the eDiscovery process and getting control over eDiscovery operations than achieving future-focused decision-making. Organization’s at this stage have internal subject matter expertise that are focused on process optimization. At this stage the legal department is using a hybrid model of insourced and outsourced resources, but rely on data-driven insights delivered by mostly in-house technology with AI and analytics capabilities. In this stage, organizations have the systems and process to meet requirements for tight controls, rigorous security, and ongoing process improvement, to achieve the next stage of operational maturity.
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This maturity model is for legal department leaders including GCs, AGCs, and Legal Operations Professionals who understand the importance and value of transforming their roles and that of their teams in order to address the myriad challenges faced by their company.
By addressing eDiscovery first, corporations can see immediate benefits from a risk and cost perspective. By taking a holistic approach to people, process, technology, and strategy, legal operations can transform from a reactive, ad hoc organization to a proactive, mature team utilizing our model and approach.
Download the Casepoint Maturity ModelThere are many competing priorities within corporate law departments. Jostling for position are contract lifecycle management, matter management and billing, compliance software, data security and compliance, and eDiscovery. For many organizations, eDiscovery may be on the list, but not at the top. However, if you are pursuing a strategy that matures your entire legal operations, focusing on eDiscovery will have the biggest impact on your operations in the shortest amount of time. Here’s why:
Focusing on eDiscovery maturity first allows you to immediately address, and have a significant impact on, critical risk and cost functions in the face of increased litigation investigations, compliance oversight, and data-based risks.
A strong extensible technology that covers the full Electronic Discovery Reference Model (EDRM) not only ensures that a corporation reduces risk by maintaining control of data through the full eDiscovery lifecycle, it also assists legal ops practitioners with EDRM tasks that fall within their purview, such as legal hold, preservation, collection, internal investigations, Legal Ops, claim management, and matter management.
eDiscovery as a practice impacts all other areas of legal operations. When you are able to understand and manage the data you control across the entire eDiscovery lifecycle, you are automatically in a better position to address other data-intensive practices, including matter management, contract lifecycle, compliance, and data security.
Having the people, processes, and technology in place for mature eDiscovery supports the primary function of the legal department as a whole. In addition, the talent spawned from litigation support and eDiscovery industry gives you the most well-rounded, skills-diverse candidates who can negotiate the full spectrum of Legal Ops decisions.
Having the right set of tools and capabilities in place — including secure and scalable cloud-computing, a flexible and extensible platform, and AI technologies and analytics — will reduce your overall tech stack. It will also help you respond to unanticipated challenges with more speed and agility.
Standardizing on one technology allows legal departments to maintain process consistency and efficiency, both internally and among external providers. Choosing an experienced technology partner, such as Casepoint, to deploy that technology is an essential step in standardizing on an extensible technology.