Privacy Policy

Highlights of our Privacy Policy statement.
Last Updated: March 25, 2022

Privacy Policy Objective

This privacy policy describes what data we collect and what we do with your personal information when you visit the Casepoint website, interact with us to learn about or purchase our products and/or services, or provide your personal information to have us contact you.

Casepoint values your privacy and recognizes the importance of protecting your personal information. This privacy policy explains how we collect, use, share and secure your personal information. We use the words “Personal Information” in this Privacy Policy to describe information that is about you that identifies you. We take care to protect the privacy of our customers and users of our products, websites, and social media platforms, as well as event attendees and those that contact us through email or over the phone.

About Casepoint

Casepoint is a legal technology company headquartered at 7900 Tysons One PIace, Suite 680, VA 22102, which focuses on providing eDiscovery technology and services. Casepoint eDiscovery is built upon Casepoint Platform, a highly scalable, secure, and configurable application environment that meets the demands of sophisticated clients within eDiscovery and beyond. Whether SaaS, on-prem, or hybrid, Casepoint eDiscovery features legal hold, cloud collections, data processing, advanced analytics, artificial intelligence, review, production, and case summary — all in an easy-to-use web interface.

Clients contract the use of our Application and give access to their employees and other third parties, as solely decided by them, by creating users who access the Application with their email address and credentials. The Clients’ administrators grant End Users roles, which result in different permissions and access rights to the information held in the Client account.

Personal Information We Collect and What

Customer Account Information

The type of personal information that we will collect, and that you voluntarily provide to us on this website may include Your name, Company name, Phone number(s) and Business Email address.

As an End User of the Application, we only collect Your name, Business email address and any comments you make in the Application.

Support Information

Information about your account preferences or data you provide when you contact us for help, contact and the content of chats and other communications with us.

Device Information

We collect information about the device you’re using Casepoint on, including the type of device, operating system, settings and unique device identifiers that helps us understand when something breaks.

Office Visitor Information

Registration information you provide to us when visiting our physical offices.

Social Media Information

We have pages on social media sites like Facebook, Twitter, and LinkedIn (“Social Media Pages”). We may collect Personal Data from you when you interact with our Social Media Pages, such as the Facebook “like” button, the “Tweet” button and other sharing widgets (“Social Media Features”).

We may receive information about you if the Social Media Features are hosted directly on our Site. If the Social Media Features are hosted by the social media network, and you click through to them from our Site, the social media network may receive information showing that you have visited our Site. Your interactions with Social Media Features are governed by the privacy and user policies of the companies that provide them, and we are not responsible for how those companies collect, use, or disclose your information. We encourage you to review the privacy policies of those companies before connecting to or using their Social Media Features to learn more about their privacy practices.

Other Ways to Collect Information

We may ask you to provide personal information when:

  • You request a free trial or demo

  • You refer a client or partner to us

  • You request product or service support

  • You connect with us directly via phone calls or video conferencing platforms

  • We grant you access to the Application

  • You upload or enter personal information into the Application

  • You register or attend a webinar or other event and You pay for our services.

If you choose to provide us with a third party’s Personal Information (the person’s name, email and company) when taking part in our referral program, you represent that you have the third party’s permission to do so.

How We Use Your Personal Information

Casepoint uses the Personal Information as described in this Privacy Notice, alone or in combination, for our legitimate business purposes in operating the Service, Site, and business generally. More specifically, we use Personal Information for the following purposes:

  • Deliver the contracted Services and allow full use of the Application functionality as purchased by the Clients

  • Deliver training and support to our Application End Users and/or carry out the transactions you have requested

  • To communicate with you directly through emails, calls, chats, video conferencing

  • Process payments for Application subscriptions

  • Send communications to you about : (a)new Application features and upgrades – our services and offerings (b)event announcements (c)product notices and changes to our terms and policies (d)particular programs in which you have chosen to participate (e)promotional offers and surveys (f)scheduling demos and managing free trials

  • Advertise and market our products and services, including delivering interest-based advertisements on this Website.

  • Carry out market research to understand how to improve our Services and their delivery

  • Create and manage marketing campaigns

  • Generate sales leads and increase our market share

  • Prevent fraud and other prohibited or illegal activities

  • Otherwise, as disclosed to you at the point of collection or as required or permitted by law.

Please note that sometimes we may record the video conferencing call in which you participate in order to analyze and improve our staff’s communication skills. If we do so, we will be announcing it at the beginning of the conference call as well as in the meeting invite. We do not sell your information to any third party.

How We Secure Your Personal Information

We are committed to protecting the security of all of the personal information we collect and use. We use a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.

How Long We Keep Your Personal Information

We retain information as long as it is necessary to provide the Services to you and our Clients, subject to any legal obligations to further retain such information. We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law.

Your Rights Regarding Your Personal Information

We provide the same suite of Services to all of our Clients and End-Users worldwide. We offer the following rights to all individuals regardless of their location or applicable privacy regulations.

Right to Be Informed

You have the right to be notified of what personal information we collect about you and how we use it, disclose it and protect it. This Privacy Policy describes what personal information we collect and our privacy practices. We may also have additional privacy notices and statements available to you at the point of providing information to us directly.

Right to Access

Access your personal information or request a copy. You have the right to obtain information about what personal information we process about you or to obtain a copy of your personal information. If you have provided personal information to us, you may contact us to obtain an outline of what information we have about you or a copy of the information.

Right to Rectification

If any of the personal information about you that we hold is inaccurate, incomplete, or out of date, you may ask us to correct it. Change or correct your personal information. You have the right to ask us to do it on your behalf.

Right to Erasure / Right to Be Forgotten

You have the right to request deletion of your personal information at any time. We will communicate back to you within reasonable timelines the result of your request.

Right to Portability

You have the right to request that we export to you in a machine-readable format all of the personal information we have about you.

*** If you would like to exercise any of the rights described above, please contact us (see section 11 below for our contact information).

How We Use Cookies and Similar Technologies

Casepoint is committed to continually improving your experience when you visit our website. Accordingly, we use automated methods, like cookies, to collect certain information when you visit our website.

Similar Technology like web beacons

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Minors Under Age 16

Our application and services are intended for business use and we do not expect them to be of any interest to minors. We do not intentionally collect any personal information of consumers below the age of 16.

Changes to Our Casepoint Policy

We may modify this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be posted on this page. The updated policy will take effect upon posting to this page.

Contact Information

You may contact us to exercise any of your rights or ask for more information about your personal information and our privacy practices by contacting us at:

Casepoint LLC
7900 Tysons One Place, Suite 680,
Tysons, Virginia 22102
United States

Email Address: privacy@casepoint.com