Most professional services require a mixture of art and science. Professions like medicine, law, architecture, and engineering demand much more of practitioners than applying information learned by rote. That’s where factors like experience, judgment, and creativity come into play. But when you analyze professional services closely, it’s clear they are more science than art. To stay competitive, law firms and legal departments of the future will have to make much more extensive use of technology and adopt repeatable business practices at every level of their operations to leverage the science of their profession more effectively.

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