Simplifying Complexity
Our team brings deep fluency with the demands of modern operations. Corporate clients enjoy government-grade security and compliance rigor, while government clients benefit from corporate innovation and modern technology.
Customer Success
How We Serve Our Customers
From implementation to innovation, Casepoint is with you at every step. We empower our customers to leverage the full power of our platform to achieve their respective missions with confidence.
Seamless Transitions, Zero Disruption
Switching platforms doesn’t have to mean starting over. We map your existing workflows, preserve institutional knowledge, and build team confidence before go-live.
Dedicated Adoption Specialists
Our seasoned customer support time work side-by-side with you to configure workflows, drive usage, and identify opportunities to expand platform value over time.
Ongoing Learning Resources
Access a comprehensive library of tutorials, webinars, and training sessions. We continuously update our learning library whenever we add product updates so your team can always get the most out of our platform.
Shared Success Metrics
Our platform’s capability is our own team’s success. Our customer support team uses our own platform. Whenever we interact with new data types or notice where things can improve, we update the platform accordingly.
0
%
of product updates come from customer feedback
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%
reduction in document review time with Casepoint's AI
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%
reduction in time to insight
Casepoint has provided a simplified but feature rich solution that has streamlined our litigation support procedures and translated into significant cost savings.
Andrew Wright
Senior Vice President, Assistant General Counsel and Corporate Secretary
Casepoint has been more than willing to adapt to our model of discovery. Casepoint’s ability to work with us and discovery counsel on productions, and the timeliness of the productions, have been exceptional to any other products that we have tried.
Director of Investigative and Legal Discovery
Switching to cloud-based legal discovery brings our state benefits both in the form of workflow efficiencies and security. Casepoint provides end-to-end discovery with an intuitive interface, advanced analytics, and scalability.
Joshua Spence
Chief Information Officer
We looked at several different products and ultimately, we chose Casepoint. One main reason is because of its CaseAssist Active Learning feature. Another was the superior functionality of reviewing construction-specific documents and file types based on our research of other products.
Robert Roos
Partner
For almost a decade, Casepoint’s technical and project management teams have been helping us find creative solutions to unique and complex eDiscovery data issues.
Dana Wesley Sarti
Litigation Support Manager
Selecting Casepoint to consolidate our eDiscovery technology infrastructure in a secure cloud environment was an easy decision
Sherry Rather
DC Litigation Support Manager
Casepoint is three steps past intuitive; it is so easy to use yet powerful. It offers every option you would need to conduct reviews seamlessly and simultaneously. I have worked in all of the “popular” eDiscovery review and AI platforms: none compare to Casepoint. I'm so glad we chose Casepoint as our legal technology partner.
Chelsea Koff
Shareholder
We look forward to benefiting from [Casepoint's] guidance on best practices, including billing and cost recapture for technology support and workflow efficiencies, so we can provide the most efficient and cost-effective legal representation for our clients.
Mark Brauch
Director of Information Services
Casepoint eDiscovery and Casepoint's professional services team will serve as an extension of our in-house team. This will allow our attorneys to streamline their practice by leveraging the best technology and resources in support of our clients.
Dwight Ludvigson
Litigation Support Manager
We recognize that Casepoint is an industry leader in technology for law firms.
Mark Brauch
Director of Information Services
Casepoint is far more intuitive, user-friendly, and has an inviting interface. In a side-by-side with other products, Casepoint is the clear winner.
Senior Practice Support Coordinator
Casepoint offers a platform that feels like our own. Casepoint provides a well of quality expertise and ready assistance. We have aligned with a great technology partner.
David Carns
Chief Information Officer
We worked closely with the Casepoint Team to create workflows, test processes, and train our team. We couldn’t be happier with the results.
Senior Practice Support Coordinator
Our Unwavering Commitment to the Customer Experience
Our customers don’t just implement our platform; they gain a strategic partner. From change management and dedicated adoption support to high-touch guidance at every stage, we’re with you through every transformation.