Customer Spotlight

How Fortune 100 Company Scaled and Enabled 100+ Reviewers with Casepoint’s Customer Success

The Customer Challenge: A Fortune 100 company faced an urgent need to implement and onboard both their in-house team and outside counsel for a time-sensitive project.

The Casepoint Solution: We had different parts of our customer team work in unison to deliver live virtual Reviewer training to more than 100 team members across the country, ensuring they were ready to hit the ground running. As a result of the training and the ease of use of Casepoint, our customer and their outside counsel was able to quickly leverage the Casepoint with confidence. To reinforce adoption and address advanced topics, we conducted a follow-up deep-dive session for an advanced reviewer group.

Why It Matters: Whether you are a major corporation or government agency, our team has you covered with our flexible support approach. Our training approach drives seamless platform adoption for new implementations or onboarding new users.

Contact us to see how we can do the same for you! To learn more about how Casepoint can support your team's training needs, please reach out to your Customer Success Manager or email hello@casepoint.com.

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