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Overview
The Agency was in need of a comprehensive cloud-based eDiscovery solution that could securely manage litigation, investigations, and compliance requirements. They required a robust solution capable of handling large data volumes and sought a partner to migrate up to 1 petabyte of legacy data, while also managing incoming data volumes of up to 10 terabytes per month. After an extensive evaluation process, the Agency selected Casepoint as its eDiscovery SaaS solution. This choice aimed to reduce costs, enhance access to AI and analytics tools, and improve workflow efficiencies, ultimately leading to the retirement of legacy on-premises systems.
The Challenge
Meeting the Agency’s requirements posed several challenges, including stringent security demands involving a multi-agency authorization process. A one-year pilot phase was needed to test complex migration processes and daily data ingestion. The multi-phase migration included migrating up to 20 TB in the pilot phase, with plans to migrate up to 700 TB in Phase 1 and an additional 300+ TB in Phase 2. Additionally, the Agency had to accommodate a 2,000+ user base across various U.S. offices, with varying levels of eDiscovery technology expertise, and handle complex workflows that required collaboration among multiple divisions and government contractors.
The Solution
To address these challenges, Casepoint proposed a phased approach with an emphasis on security and a one-year pilot period. Detailed project plans were created, covering migration, communication, and risk mitigation, which were validated across multiple stakeholders. Casepoint coordinated migration, onboarding, and training activities, documented Agency processes, configured its platform to meet unique workflows, and implemented numerous custom enhancements specific to the Agency’s needs. During this time, Casepoint achieved FedRAMP Authorization and an Agency-specific Authority to Operate (ATO) while integrating Single Sign-On with the Agency’s Active Directory. This effort resulted in achieving several milestones, leading to full authorization for data migration, new data ingestion, and the rollout of Casepoint to all Agency offices.
The Outcome
The Agency successfully met all milestones, Casepoint secured FedRAMP Authorization and an Agency-specific ATO, and the Agency achieved its training goals for its large user base during the initial pilot period. Currently, Casepoint supports over 2,000 users across Agency headquarters and multiple U.S. offices. The platform is hosting over 200 TB of data, with continuous ingestion and processing of new data, as the full-scale migration of legacy data progresses.
