With over 13 years of experience in SaaS software and Customer Success, Brock Carrier has a proven track record of successful customer implementations, support, and services. Before joining Casepoint, Brock played a pivotal role in these areas for Zapproved and other SaaS companies, using customer feedback to drive product improvements and solve customer needs. As Director of Product Solutions at Casepoint, Brock leads the design and architecture of the legal hold product, focusing on creating simple and robust workflows. His passion for customer success, software product development, and commitment to developing user-friendly software drives the enhancements and innovation to Casepoint’s legal hold application.