Casepoint’s eDiscovery solution offers capabilities extending beyond litigation to serve the most critical contemporary needs of corporate GRC and compliance
Legal teams are stretched thin, for a long list of reasons. Daily pressures – like increases in litigation, remote investigations, new data privacy regulations, a shrinking talent pool, and emerging remote and hybrid working patterns – leave a diminishing amount of time and resources to focus on high-value activities. These added pressures make every moment spent on administrative tasks an exercise in frustration. Legal departments are looking to their technology providers to help them claw back some of the hours and days they need to continue adding value to their organizations.
We know from listening to our clients how hard it can be to break in a new technology. Sometimes it’s the last thing they want to do. Instead, they’re looking to software they already have for the answers. Can their current platform scale to address expanding data volumes, data types, and data requests? Can it evolve in step with the dynamics of their market and expand its capabilities? Can it act as the enabler to allow them to focus on their priorities? Many times legacy technology or processes create a barrier to efficiency and innovation.
At Casepoint, we are constantly refining our software to address the broadest possible range of requirements and workflows in today’s law firms and corporate legal departments, with the goal of helping all clients better address evolving market challenges despite their differing needs.
Beyond the demands of litigation, corporations are increasingly mindful of the importance of understanding and managing their information in a broad range of legal contexts. That’s why we have designed our platform to tackle not just eDiscovery, but additional business areas and use cases that are critical to the daily operations of today’s legal departments: GRC (governance, risk, and compliance) and legal operations.
Here are a few examples of how some of our clients are applying our eDiscovery technology to emerging use cases:
Internal investigations are becoming both more prevalent and more complex. In recent years, we have seen enormous interest from clients in using our platform to make internal investigations quicker, more efficient, and more organized. These cases tend to run fast and intense. For example, in order to stop the leakage of key information by a disgruntled employee or an individual hoping use corporate secrets to secure employment with a competitor, a business needs to be able to act without delay to uncover the evidence and turn off these communications.
Unlike litigation, investigators don’t need to uncover every single document that might be relevant, but they do need to be able to quickly uncover whether there is sufficient evidence to warrant further action on a complaint or allegation. Investigation teams previously reviewed documents by downloading PDFs from within Outlook, but they can’t do that any more. There is simply too much information, and it is inefficient to use Outlook to review a document stored in, say, Teams or Slack. The availability of an AI-powered document review platform like Casepoint, which can collect from a broad range of popular collaboration tools via cloud connectors, can be transformative for investigative teams. It is far less stressful and exponentially more efficient for investigators to review the data from shared workspaces in the cloud while our built-in AI and predictive models cull it down to the most relevant information.
Protecting Data Privacy
Failure to protect personally identifiable information (PII) poses significant financial, legal, operational, and reputational risks to corporations. Companies in the US and the UK have already spent billions to address the EU’s General Data Protection Regulation (GDPR), which went into effect in 2018. Now jurisdictions in the US are busy creating their own data privacy laws. While just three states – California, Colorado and Virginia – have enacted and begun to enforce comprehensive data privacy laws, more than half of the US states are in various stages of developing legislation.
Casepoint not only applies the industry’s most rigorous data privacy and data protection standards to its own practices as a vendor, but we have also incorporated advanced AI technologies within our platform to help organizations proactively identify information governance and records management practices that put PII at risk, and to help them respond to privacy-related matters much more efficiently.
For example, the emergence of complex data privacy regulations has led to a recent surge in data subject access requests (DSARs) that require organizations to disclose what personal data they control and how they intend to use it. Casepoint’s eDiscovery technology is helping companies automate workflows related to DSAR by providing secure, cloud-based workspaces that response teams can use to collaborate and track responses. Our platform also offers analytics and bulk search functionality for identifying relevant documents, entity recognition to help teams identify and classify categories of data like Social Security numbers or phone numbers, and customizable productions that enable delivery in a variety of data formats.
Information governance encompasses many areas – information management, compliance, data security and privacy, storage management, defensible disposition and, yes, eDiscovery.
More rigorous laws around compliance, privacy, and security have prompted companies to reconsider a variety of information governance-related activities, including how to create and store data, how to manage and defend it, and how to be more proactive in response to constantly evolving state and federal requirements. Cyber security threats are also evolving and increasingly a cause of concern. In August 2020, the FBI reported that complaints to their Cyber Division were up 400% from pre-coronavirus levels and in January, 2022 Cyber Security Intelligence reported that 2021 saw 50% more cyber attacks per week on corporate networks compared to 2020.
Corporations are using Casepoint to ensure they are preserving all the data they should – and no more – in compliance with regulatory and internal guidelines and standards. The platform can help them map, manage, and understand their data more effectively to address a broad range of data-centric risks. They can use it to anticipate and respond more effectively to security threats, identify and eliminate inefficient processes, develop better policies, and respond to an increasingly complex and dynamic regulatory environment. They also use the software to look for smoking guns, data anomalies, or gaps in the data that may indicate a specific problem or a systematic shortcoming.
Of course, Casepoint eDiscovery technology continues to be one of the most advanced platforms in the marketplace for litigation and eDiscovery, helping organizations develop a rigorous evidence-based argument or “story” that can be successfully defended in court. Our platform is truly end-to-end, encompassing legal hold, preservation and collection, review and production, as well as case strategy – and it incorporates advanced analytics and AI tools that can be applied as needed to make every facet of discovery faster, more efficient, and more accurate.
More than ever before, legal departments must identify and develop stories that are perceivable through the aggregation and careful contextualization of relevant data and information. Today’s best eDiscovery solutions are essential for – but no longer limited to –litigation, having evolved to become robust and comprehensive legal discovery suites instead. Check back soon for the second part to this blog series, where we will take a look at how organizations are using the Casepoint platform to manage a variety of legal operations use cases.